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European Commission Representation in Cyprus
News announcement16 May 2022Representation in Cyprus1 min read

Commission launches a phone helpline for those fleeing the war in Ukraine

The Commission has launched today a dedicated phone helpline in Ukrainian and Russian to provide information and assist those fleeing the Russian invasion of Ukraine.

EU solidarity with Ukraine

The Commission, through the Europe Direct Contact Centre, has been answering questions in writing in both Ukrainian and Russian since the end of March and this service is now also available through the phone. The helpline aims to assist people fleeing Ukraine by answering their questions and providing a wide range of practical and useful information, from the conditions on entering and travelling in the EU, to access to rights and opportunities, such as education, jobs or healthcare. The helpline can be contacted in Ukrainian and Russian within the EU at 00 800 6 7 8 9 10 11, where the service is free of charge, as well as from outside the EU at +32 22 99 96 96, where the international standard rate applies. The helpline also offers a free of charge call back service. More information is available on the EDCC website in English, Ukrainian and Russian


Publication date
16 May 2022
Representation in Cyprus